Question 1

Is your therapy practice virtual or in-person?

Accepted Answer

We are a fully virtual practice providing HIPAA-compliant telehealth therapy to clients across Chicago and throughout Illinois. Sessions are easy to access, secure, and designed to fit into busy schedules.

Question 2

What ages do you work with?

Accepted Answer

We work with clients ages 10 and up. Iryna Bugay, LPC and Melissa Chavez, LCPC both work with adolescents, while Ebony Davis, LCSW works with adults.

Question 3

Do you offer therapy in languages other than English?

Accepted Answer

Yes. Melissa Chavez, LCPC offers sessions in Spanish, and Iryna Bugay, LPC offers sessions in Ukrainian.

Question 4

Do you offer couples therapy?

Accepted Answer

Yes. Couples therapy is offered by Iryna Bugay, LPC, who specializes in Emotionally Focused Therapy (EFT) for couples navigating communication challenges, recurring conflict, rebuilding trust, and major life transitions. Sessions available in English and Ukrainian.

Question 5

Do you offer counseling for hormonal issues like PCOS, endometriosis, or fertility struggles?

Accepted Answer

Yes. Melissa Chavez, LCPC, CIMHP is a Certified Integrative Mental Health Professional who specializes in supporting women navigating the mental health impacts of hormonal conditions including PCOS, endometriosis, fertility challenges, and perimenopause.

Question 6

Do you work with teens?

Accepted Answer

Yes. We work with teens ages 10 and up. Iryna and Melissa both see adolescents. Sessions support anxiety, school stress, ADHD and executive functioning, perfectionism, identity, family conflict, and life transitions.

Question 7

What types of therapy approaches do you use?

Accepted Answer

Our team uses evidence-based, integrative approaches including Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), Acceptance and Commitment Therapy (ACT), Emotionally Focused Therapy (EFT) for couples, attachment-based and trauma-informed therapy, somatic and mindfulness-based approaches, solution-focused therapy, and strengths-based therapy.

Question 8

Do you accept insurance?

Accepted Answer

Yes. We are in-network with Blue Cross Blue Shield of Illinois (PPO), Aetna, Cigna and Evernorth, UnitedHealthcare (UHC/UBH), Optum, First Health, and Government Employees Health Association (GEHA). We also work with Telligen for City of Chicago employees through preauthorization.

Question 9

How much do sessions cost if I don't use insurance?

Accepted Answer

Private pay rates are $130 per individual session ($175 intake) and $150 per couples session ($185 intake). Paying out-of-pocket offers privacy, flexibility, and full control over your care without needing a formal diagnosis.

Question 10

Will my insurance cover virtual therapy?

Accepted Answer

In most cases, yes. Most major insurance plans cover telehealth mental health services at the same rate as in-person sessions. We verify your specific benefits before your first session.

Question 11

What if my insurance isn't on your in-network list?

Accepted Answer

If we're out-of-network with your insurance, you may still have out-of-network benefits. We provide superbills for clients who want to submit for out-of-network reimbursement.

Question 12

How do I get started?

Accepted Answer

You can schedule a free 15-minute consultation directly online, email info@eunoiaintegrativecounseling.com, or call or text (708) 320-8829. We respond to all inquiries within 24 hours.

Question 13

How do you decide which therapist I'll work with?

Accepted Answer

When you reach out, we ask about what you're navigating, your insurance, and any preferences. Based on what you share, we match you with the therapist whose approach and expertise best fits your needs.

Question 14

Do you offer evening or weekend appointments?

Accepted Answer

Yes, we offer evening appointments on weekdays. Saturday appointments are available with Ebony Davis, LCSW — her availability varies, so reach out to confirm current openings.

Question 15

How long does therapy usually last?

Accepted Answer

It depends on what you're working on. Some clients come for a few months focused on a specific challenge; others stay in therapy long-term. We discuss goals and pacing during the first few sessions.

Question 16

What's the difference between a therapist, psychologist, and psychiatrist?

Accepted Answer

Therapists (LCPC, LPC, LCSW) provide talk therapy and hold master's-level licenses. Psychologists (PhD, PsyD) provide therapy and psychological testing and hold doctoral-level degrees. Psychiatrists (MD) are medical doctors who prescribe medication. We do not prescribe medication but can refer to or coordinate with a psychiatrist.

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